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Privacy Policy

Tribase LTD honours the rights of its clients, employees, and other users, including website visitors, to privacy and data protection. Tribase LTD is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as the Data Protection Act and EU GDPR. This Privacy Policy (“Policy”) describes how we collect, use, share, and retain personally identifiable information provided by users of this website. The Policy is effective as of 11 February 2025 and will be continuously assessed against new technologies, business practices, regulatory changes, and the evolving needs of Tribase LTD. We are registered with the Information Commissioner’s Office, the UK’s Data Protection Authority.

Data Controller

The data controller for all personal data collected via this website is Chande Ndhlovu of Tribase LTD with its registered office at Bartle House, Oxford Court, Manchester, M23WQ. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy.

Data Collection

Tribase LTD collects and maintains a variety of personally identifiable information, including names, email addresses, and phone numbers. We collect information directly from individuals through emails, phone calls, online forms, and face-to-face meetings. Tribase LTD does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided voluntarily.

Users should also be aware that non-personal information and data may be automatically collected through the standard operation of Tribase LTD’s website, including cookies and IP address tracking. Such information may include browser type, operating system, internet service provider, and browsing behaviour. Disabling cookies may limit full functionality of the website. The data collected enables us to enhance our services and marketing efforts.

Purpose of Processing

The personal data collected is used by Tribase LTD to:

  • Provide information about our services
  • Send marketing communications
  • Respond to queries
  • Conduct statistical analyses of user behaviour to improve our website

If you or your company are a client of Tribase LTD, opting out of marketing emails will not stop all communication. Clients are required to receive certain business-related communications. Non-clients may opt in or out of contact at any time.

Data Retention

Personal data is stored in Tribase LTD’s CMS and data management systems. We will:

  • Review how long we keep your personal data
  • Ensure data is retained only as long as necessary
  • Securely delete or archive outdated information

We will not disclose personal data to third parties without consent and will not transfer data outside the EU.

Security

Tribase LTD employs reasonable measures to safeguard personal data, including SSL encryption, limited access to data, and staff training on data security. If a data breach occurs, affected individuals and regulatory authorities will be notified as required by law.

Links to Third-Party Sites

Our website may contain links to third-party sites that have their own privacy policies. Tribase LTD is not responsible for these sites’ content or privacy practices.

Opt-Out

We maintain contact details to communicate relevant information about our services. If you do not wish to receive marketing materials, you may opt out using the ‘unsubscribe’ link in emails or by contacting us in writing.

Access, Review, and Correction

Under GDPR, you have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Object to the processing of your data

To make a request, email privacy@tribaseltd.co.uk with the subject line “Data Protection Request.” We aim to respond within one month.

Privacy Rights

If you have concerns about how we use your data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Cookies

Cookies enhance user experience and track website performance. These may include:

  • Google Analytics cookies (track visits and usage patterns)
  • Facebook cookies (monitor login attempts and preferences)
  • Google security cookies (protect against fraud and phishing)

You can delete cookies via your browser settings.

This Privacy Policy was last updated on 11 February 2025